General Manager

The position is available to a natural born dynamic leader, who is passionate, professional and dedicated in achieving the goals and objectives of the company. This person will take Worldwide Zoo Consultants to the next level, while improving and ensuring all aspects of the Company and its operations are in line with its policies and procedures. Key attitude needed; motivated, passionate, professional, key communicator, driven and obedient.

The General Manager is responsible for the overall management and operations of the Company.

• Partner with the Managing Director to understand and execute the company’s vision, mission and plan forward
• Total oversight of all departments, working closely with each of the Department Heads to deliver goals and KPIs
• Develop and manage the Company’s talent management strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Work closely with managers, advising on matters such as employee performance, coaching, conflict resolution, labor relations, talent management, and company policy matters.
• Entertain, engage and empower team members to reduce turnover and increase retention.
• Motivate and inspire team members to perform at their very best through role modeling, providing feedback, rewarding and recognizing, respecting and frequent communication.
• Oversee the on-the-job training program in order to establish the needs of the business.
• Client satisfaction, customer experience and staff training needs.
• Provide support and guidance to management and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Lead and manage the operations team in its goal of delivering unique and memorable experiences to guests.
• Oversee the implementation and execution of department training programs to achieve the best guest experience.
• Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, professional roles; collaborate with managers to understand skills and competencies required for project / facility openings and do pay analysis.
• Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Development of Budgets and financial planning for the company and its projects.
• Conduct team member performance appraisals in a timely, fair and constructive manner in order to promote personal and career growth.
• Create learning and development programs and initiatives that provide internal development opportunities for employees.
• Introduction of new ideas and operating strategies to take the company to the next level.
• Develop and implement Employee Guest Relations training program.
• Guide and lead internal employee communications to ensure an informed and engaged workforce.
• Oversee employee disciplinary meetings, terminations, and investigations.
• Maintain compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
• Maintain knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management, and employment law.
• Provide data support through regular operation reports.
• Performs other related duties as assigned.

• Minimum of bachelor’s degree (MBA) or relevant experience.
• Must have experience managing and operating leisure & entertainment attractions (Zoos and Aquariums are advantageous)
• Experience managing large operational multi-cultural teams essential.
• Over ten years in a management role, ideally in the leisure & entertainment related industry.
• Exceptional leadership skills and proven experience.
• Excellent verbal and written communication skills essential.
• Experience managing departmental budgets required.
• Strong listening, presentation and decision-making skills.
• Financial skills for budgeting, financial planning and profitability.
• Commercially minded and the ability to analyze, understand and anticipate guests’ needs.
• Technically proficient in Microsoft Office products – Excel, Outlook, PowerPoint, SharePoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.